Indonesia eSIM refunds: when you get your money back
- Full refund if it does not work
- Ask while in Indonesia
- Back to your card
The short answer
The store's rule: if the eSIM does not work and cannot be fixed, you get a full refund. A working eSIM you no longer want is not refunded, installed or not, and neither is one your phone cannot install: check your phone before you buy. Ask the store's support while you are still in Indonesia, with your order page link and your phone model.
Checked October 3, 2026
What is refunded
A full refund when the eSIM does not work in Indonesia and cannot be fixed. The store states the rule plainly: if the eSIM does not work and cannot be fixed, you get a full refund.
What is not
A working eSIM you no longer want is not refunded, installed or not. Neither is one your phone cannot install: check your phone before you buy. An eSIM can go onto the phone inside 30 days of buying.
How to ask
Write to the store’s support while you are still in Indonesia, with the link to your order page. The store shows the QR code on that page right after payment, so the link is the quickest way to find your order. If the line will not connect, include your phone model and screenshots of the mobile data settings, so the store can try to fix it first.
Where the money goes
Back to the card or method you paid with. Your bank decides when it appears. Every purchase is covered by the store’s own refund policy.
Questions
Is a working eSIM refunded?
No. A working eSIM is not refunded, installed or not, and neither is one your phone cannot install.
What if the eSIM does not work?
Write to the store's support while you are still in Indonesia, with your order page link and your phone model, so the store can try to fix it. If it cannot be made to work, you get a full refund.
Where does the refund go?
Back to the card or method you paid with. Your bank decides when it appears.
More help
Install your Indonesia eSIM at home, before you fly
Scan the QR code from your order page at home on Wi-Fi, within 30 days of buying, and keep the line off until you land. How to install an Indonesia eSIM.
Switch your Indonesia eSIM on when you land
After landing in Indonesia, switch the eSIM line on and choose it for mobile data. If data does not start, turn on data roaming for that line only.
Data roaming on your Indonesia eSIM: when you need it
The eSIM runs on an Indonesian network, and the store says switch data roaming on for the eSIM line only if it does not connect. Where the switch is.
Indonesia eSIM not connecting: the checks, in order
Is your eSIM not working in Indonesia? Check the line, mobile data and airplane mode, then data roaming, pick a network by hand, and write to support.
Is my phone eSIM compatible? Check before you buy
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model before you buy an Indonesia eSIM.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com