Switch your Indonesia eSIM on when you land
- Line on
- Mobile data on the eSIM
- Roaming only if needed
The short answer
After landing, turn the eSIM line on and choose it for mobile data. If data does not start, turn on data roaming for the eSIM line and try again. Keep data roaming off on your home line, so it cannot run up charges.
Checked October 3, 2026
On the eSIM line
Switch that line on, then set it as the one for mobile data (Cellular Data on an iPhone). If data does not start, turn on data roaming for the eSIM line and try again. Make sure the phone cannot move mobile data between lines: switch that setting off, and your home line never becomes the fallback.
On your home line
Switch data roaming off on the SIM you normally use. The usual line can stay on for calls and texts to your number; your home carrier bills those.
Give it a minute
The phone may take a few minutes to find the network. The signal bars and the network’s name appear next to the eSIM line: one of Indonesia’s networks, Telkomsel, XL Axiata or Indosat.
If it fails (Switch it on after landing)
Take the not connecting steps one by one. Install within 30 days of buying; if your trip starts later than that, write to the store’s support before installing.
More help
Install your Indonesia eSIM at home, before you fly
Scan the QR code from your order page at home on Wi-Fi, within 30 days of buying, and keep the line off until you land. How to install an Indonesia eSIM.
Data roaming on your Indonesia eSIM: when you need it
The eSIM runs on an Indonesian network, and the store says switch data roaming on for the eSIM line only if it does not connect. Where the switch is.
Indonesia eSIM not connecting: the checks, in order
Is your eSIM not working in Indonesia? Check the line, mobile data and airplane mode, then data roaming, pick a network by hand, and write to support.
Indonesia eSIM refunds: when you get your money back
A full refund if the eSIM does not work and cannot be fixed. A working eSIM is not refunded. How to ask, and where the money goes.
Is my phone eSIM compatible? Check before you buy
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model before you buy an Indonesia eSIM.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com